RALEIGH — More than 100 consumers have complained about calls pitching a medical alert system.
These robocalls (pre-recorded, automatically dialed calls) use what is called an avatar recording, meaning the recording can understand some of what a person says and can respond with a stock answer. In the recording, “John” promises you a medical alert system and says it’s already been paid for.
While this may sound like a good deal, it is suspected to be either a ruse to steal money or to bill health insurance provider for a device that is not needed.
Consumers who have reported the calls to Attorney General Roy Cooper’s office complain that they get them over and over, with some saying the repeated calls border on harassment. The calls tend to target seniors, and appear on caller ID as coming from 336-859-6217 or 919-659-5636.
It’s against state law for a business to call using a recorded message, and the Consumer Protection Division is investigating the calls and attempting to find out who is behind them.
Report calls to 1-877-5-NO-SCAM or to ncdoj.gov.
—Attorney General Roy Cooper