WAKE FOREST — A customer in Wake Forest Power’s service territory recently reported a scam after being targeted by an individual claiming to represent Duke Energy.
In the incident, the caller attempted to obtain personal information and threatened immediate service disconnection if immediate payment was not made with a prepaid debit card.
The customer did not provide the requested information and reported the incident to the Wake Forest Police Department.
Anyone who suspects fraud should immediately contact local law enforcement.
Additionally, Wake Forest Power recommends the following:
•Occasionally, Wake Forest Power may call customers to discuss accounts. If they do, they will provide the customer with information that only the customer and Wake Forest Power would know in order to validate that the call is legitimate.
•If at any time customers are uncomfortable providing personal information by phone, or if they believe the call is a scam, they should hang up and call the town of Wake Forest directly at 919-435-9400.
•No one should accept offers from anyone calling, including those claiming to be Wake Forest Power or town of Wake Forest employees.
•Wake Forest Power only charges convenience fees for payments using MoneyGram for its Pay-As-You-Go program. Wake Forest Power does not charge convenience fees for any other programs.
•Wake Forest Power customers who have delinquent accounts receive multiple notifications from the Town of Wake Forest over the course of several weeks prior to electric service disconnection — never just a single notification immediately before disconnection.
•Wake Forest Power never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid electric service disconnection. Customers can make payments any number of ways, including online, by phone, by automatic bank draft, by mail or in person.
•Everyone should guard against fraud and never share personal information, including birthdays, Social Security numbers or banking account information with callers.
•Anyone with concerns about the recent scam attempt, or who needs more information on how to protect against fraud, should contact the Wake Forest Police Department at 919-554-6150.